Terms and Conditions of Sale

PREAMBLE: SELLER’S IDENTITY AND CONTACT DETAILS

PANTHERA TIGRIS SAS is a simplified joint stock company with a share capital of 5,000 euros, headquartered at 10 rue de l’Églantine 72000 Le Mans, France, registered with the Le Mans Trade and Companies Register under number 910 495 852 (SIRET 910 495 852 00014) and with an intra-community VAT number FR63910495852, publishes and operates the website https://www.my-maurice.com.

PANTHERA TIGRIS SAS can be reached by post (PANTHERA TIGRIS SAS, Service Client, 10 rue de l’Églantine 72000 Le Mans) – France and by e-mail (hello@my-maurice.com).

ARTICLE 1: GENERAL PROVISIONS

1.1 Purpose and scope of the General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”)

The purpose of the present General Terms and Conditions of Sale is to define the terms and conditions of sale between PANTHERA TIGRIS SAS and persons of legal age (18 years or older) with full legal capacity acting for their personal needs as consumers (hereinafter “the Customer(s)”) with a view to placing an order (hereinafter “the Order(s)”) via the Site. 

The GCS do not govern the provision of services or the sale of products by entities other than PANTHERA TIGRIS SAS that are present on the Site via links, banners or other hypertext links. PANTHERA TIGRIS SAS can in no way be held responsible for the provision of services or the sale of products by third parties, or for the conclusion of e-commerce transactions between Customers or users of the Site and third parties.

1.2 Availability and enforceability of GCS 

The General Terms and Conditions of Sale are available to Customers on the home page of the Site in the “General Terms and Conditions of Sale” tab, where they can be consulted directly. PANTHERA TIGRIS SAS may also provide the GTCS upon request by the Customer by telephone, e-mail or post.

All Orders placed on the Site are subject to the entirety of the present GCS.

The GCS are opposable to the Customer who acknowledges, by checking a box provided for this purpose, having read and accepted them, while guaranteeing to have full legal capacity as well as the required legal age (18 years old) before definitively validating his Order.

1.3 Modification of the GTC

PANTHERA TIGRIS SAS reserves the right to adapt or modify the present GTC at any time. 

In the event of modification of the GCS, the version of the GCS applicable is that appearing online on the Site at the time of the Order. 

ARTICLE 2: THE CUSTOMER

The Customer declares that he/she is a natural person of at least 18 years of age and has the legal capacity or parental authorization to place an Order on the Site.

When registering the Customer’s personal data, the Customer must ensure the accuracy and completeness of the mandatory data provided.

The Customer agrees not to purchase for resale, as defined in article L.110-1 of the French Commercial Code, and declares that the Order is not directly related to a professional activity and is strictly for personal use.

ARTICLE 3: SITE

3.1 Access to the Site 

Access to the Site is free of charge. Internet connection and access costs are the responsibility of the Customer.

PANTHERA TIGRIS SAS endeavours to keep the Site accessible without being bound by any obligation to do so. Access to the Site may be interrupted for maintenance, updating or any other technical reason. PANTHERA TIGRIS SAS is in no way responsible for these technical interruptions or for any consequences that may result from them.

3.2 Proof of purchase

In the absence of proof to the contrary, the data recorded by PANTHERA TIGRIS SAS constitutes proof of all transactions between PANTHERA TIGRIS SAS and its Clients.

ARTICLE 4 : PRODUCTS 

4.1 Presentation of Products

The products offered for sale are those described on the Site (hereafter “the Product(s)”). PANTHERA TIGRIS SAS takes the utmost care in the presentation and description of its Products in order to best inform the Customer, so that the latter may know the essential characteristics of each Product before placing a definitive Order.

For technical (photographic and computer) reasons, the actual rendering of the Products may sometimes differ slightly from the photos presented on the Site. In case of doubt, or to obtain additional information or photos, please contact Customer Service by e-mail at hello@my-maurice.com.

4.2 Conformity

The Products comply with current regulations relating to personal health and safety, fair trading and consumer protection at the time they are placed on the market.

4.3 Product availability

Unless otherwise indicated, Product offers are valid for as long as they are visible on the Site, subject to availability. 

Sales are subject to the actual availability of Products.

In the event of unavailability of the Product ordered, PANTHERA TIGRIS SAS will immediately inform the Customer and may propose a Product of equivalent quality and price or, failing this, a refund of the amount of the Order.

Apart from the reimbursement of the price of the unavailable Product, PANTHERA TIGRIS SAS is not liable to pay any cancellation indemnity, unless the non-performance of the contract is personally attributable to PANTHERA TIGRIS SAS.

When the Order concerns several Products, the available Products of the Order will be delivered.

ARTICLE 5: PRODUCT PRICES

5.1 Sale price 

The sale price of the Product is that in force on the day of the Order.

Product prices are indicated on the site in euros and are inclusive of all taxes at the VAT rate applicable on the day of the order, excluding delivery charges.

For orders shipped outside the European Union, customs duties or other local taxes (import VAT, state taxes, etc.) may be required by the authorities of the destination country. These additional charges are the sole responsibility of the customer. It is the customer’s responsibility to check with the relevant authorities before placing an order.

The sale price of the Products does not include shipping costs, which are invoiced in addition to the price, and which will be indicated to the Customer before the Order is validated.

The total amount due by the Customer is indicated on the Order confirmation page.

In the event of promotional operations indicated as such on the Site, PANTHERA TIGRIS SAS undertakes to apply the promotional price displayed on the Site to any Order placed during the period of the promotional operation relayed on the Site.

5.2 Price changes

The Company PANTHERA TIGRIS SAS reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the Order.

ARTICLE 6: ORDERING PROCESS

6.1 Contract conclusion stages

Placing an Order on the Site is subject to compliance with the procedure put in place by PANTHERA TIGRIS SAS, which consists of a succession of different steps that the Customer must follow in order to validate his/her Order.

To place an Order via the Site, the Customer must click on the Product of his/her choice presented on the Site, select the desired quantities, then click on the “Add to basket” icon in order to place the Product in the shopping basket. The Customer may add as many Products as he or she wishes to the shopping basket.

Before finally validating the Order, the Customer will be able to go back to the shopping basket to see the summary of the Order. The Products will be listed with their description and price. 

The Customer will also have the possibility, before definitively validating his Order, to return to the previous pages and correct any errors and/or modify his Order, before confirming it to express his acceptance. 

The Customer must read and accept these General Terms and Conditions of Sale before definitively validating the Order.

By definitively validating the Order by clicking on the “Place my Order” icon, a contract is formed between the Customer and PANTHERA TIGRIS SAS (hereinafter referred to as “the Contract”). 

An email acknowledging receipt of the Order and payment will be sent to the Customer as soon as possible, to the email address provided during the Order process.

6.2 Refusal of Order validation for legitimate reasons

PANTHERA TIGRIS SAS reserves the right to refuse any Order if it is abnormal, placed in bad faith or for any other legitimate reason, and more particularly if the quantities of Products ordered are abnormally high with regard to the Customer’s status as a consumer or when there is a dispute with the Customer concerning the payment of a previous order.

6.3 Order modification

Any modification of the Order by the Customer after confirmation of the Order is subject to the express acceptance of PANTHERA TIGRIS SAS.

ARTICLE 7: PAYMENT TERMS 

7.1 Payability 

Payment for Products purchased from PANTHERA TIGRIS SAS via the Site is required in full at the time of the Order.

7.2 Accepted means of payment

Payments are made by credit card (Visa / Mastercard / Carte Bleue / American Express) or by Paypal through the secure payment module integrated into the Site, by a banking establishment.

7.3 Payment security

The Site is equipped with an online payment security system enabling the Customer to encrypt the transmission of his/her bank details.

7.4 Invoice

An invoice will be issued by PANTHERA TIGRIS SAS and sent with the Products.

The Customer will also have the option of printing the invoice via his account.

7.5 Reservation of ownership

PANTHERA TIGRIS SAS remains the owner of the Products sold until full payment of the price and the Customer undertakes, as long as ownership is not transferred to him, to take all useful precautions for the good conservation of the Products.

ARTICLE 8: DELIVERY

8.1 Delivery methods and times

PANTHERA TIGRIS SAS offers several delivery methods to its Customers.

Home delivery with a delivery time of 3 to 10 working days once the Order has been placed by the Customer. Customers will receive an email notification as soon as their Order has been dispatched, with a tracking number enabling them to follow their parcel;

Relay point” delivery with a delivery time of between 3 and 10 working days once the Order has been placed by the Customer. The Customer will be notified by e-mail as soon as the Order has been dispatched, with a tracking number enabling them to follow their parcel. 

For Orders outside mainland France, the delivery time is indicated during the Order process, before the final confirmation of the Order, and may vary depending on the Products ordered, the destination Country and the delivery method chosen by the Customer.

8.2 Delivery address

Products are only delivered to certain geographical areas. The list of available destinations is indicated on the site during the order process. If a country is not listed, delivery is not possible to that destination. Delivery is made to the delivery address indicated by the Customer at the time and as part of the Order.

Delivery is made to the delivery address indicated by the Customer at the time and in the context of his/her Order.

The information provided by the Customer at the time of placing the Order is binding.

PANTHERA TIGRIS SAS declines all responsibility concerning defects or delays in delivery in the event of fault on the part of the Customer, in the event of unforeseeable and insurmountable act of a third party to the Contract or in the event of force majeure. In particular, the Customer is considered to be at fault if he or she provides an incomplete or erroneous address, or if he or she fails to collect the parcel within the time limit set for this purpose. In such cases, the Customer will be liable for the cost of reshipment.

8.3 Receipt of Products by the Customer

Each delivery is deemed to have been made as soon as the Products have been made available by the carrier to the Customer or to a third party designated by the Customer, as evidenced by the control system used by the carrier. In the absence of proof to the contrary, no dispute relating to the delivery itself will be possible if the parcel appears to have been delivered, the carrier’s computer system acting as proof. 

8.4 Anomaly, damage, damaged parcel

The Customer is strongly advised (but not obliged) to notify the carrier at the time of delivery of any reservations concerning the packaging and, if applicable, the condition of the Products (e.g. open package) and, if necessary, to refuse the Products and also notify PANTHERA TIGRIS SAS.

Any justified protest for damage or partial loss must in any case be notified as soon as possible to PANTHERA TIGRIS SAS and at the latest within three (3) days, not including public holidays, following receipt of the Products by email (hello@mymaurice.com) or by registered letter with acknowledgement of receipt, without prejudice to the exercise by the Customer of his rights of recourse against PANTHERA TIGRIS SAS under the conditions and within the limits provided for by the law and the present GCS. 

8.5 Late delivery

8.5.1 Notification

In the event of a delay in shipment or delivery known to PANTHERA TIGRIS SAS, an information email will be sent to the Customer as soon as possible and a new shipment or delivery date will be proposed.

At the same time, the Customer is strongly advised to inform PANTHERA TIGRIS SAS Customer Service as soon as possible of any delay in delivery. PANTHERA TIGRIS SAS will then carry out an inquiry with the Post Office and/or the carriers concerned in order to locate the parcel. 

8.5.2 Rescission of the Contract

In any event, the Customer may cancel the Contract if delivery of the Order has not taken place by the delivery date initially indicated.

This right of rescission is exercised in accordance with the provisions of article L.216-2 of the French Consumer Code:

the Customer must first instruct PANTHERA TIGRIS SAS, by registered letter with acknowledgement of receipt sent to the following address : PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France, or by email sent to the following address hello@my-maurice.com, to effect delivery within a reasonable additional time.

If the Products have not been received by the end of this new period, the Customer may then terminate the Contract in the same way, i.e. by sending a new registered letter with acknowledgement of receipt or another email.

The Contract is considered to be terminated upon receipt by PANTHERA TIGRIS SAS of the letter or writing informing it of this termination, unless PANTHERA TIGRIS SAS has performed in the meantime.

Nevertheless, the Customer may immediately cancel the Contract if PANTHERA TIGRIS SAS refuses to deliver on the delivery date initially indicated to the Customer, if this date constitutes for the Customer an essential condition of the Contract. This essential condition results from the circumstances surrounding the conclusion of the Contract or from an express request from the Customer prior to the conclusion of the Contract. 

8.6 Delivery and transfer of risk

The risks of loss or damage to the Products are transferred to the Customer at the moment when he/she, or a third party designated by him/her, takes physical possession of the Product(s) without distinction according to its/their nature.

The Product, which is delivered to the Customer by a carrier chosen by PANTHERA TIGRIS SAS, travels at the risk and peril of PANTHERA TIGRIS SAS.

The Product, which is delivered to the Customer by a carrier chosen by him, travels at the risk and peril of the Customer from the moment of delivery to the carrier.

8.7 Transfer of ownership

From the date of delivery, ownership of the Product is transferred to the Customer, except in the case where full payment of the price has not been received, in accordance with article 7.5.

8.8 Customs duties and import taxes

For all deliveries outside the European Union, the customer is informed that customs duties and other local taxes may be applied upon arrival of the parcel in the destination country. These costs, which do not depend on PANTHERA TIGRIS SAS, are the exclusive responsibility of the customer. PANTHERA TIGRIS SAS will not be held responsible for these costs.

ARTICLE 9: LEGAL RIGHT OF WITHDRAWAL AND REFUND

9.1 Conditions and deadline for exercising the right of withdrawal

In application of the provisions of article L.221-18 of the French Consumer Code, the Customer has the right to exercise his right of withdrawal without having to justify his decision or incur any costs other than those provided for in articles L.221-23 to L.221-25 of the French Consumer Code.

The withdrawal period expires fourteen days (14j) after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the Product(s) from the Order.

In the event that several Products are ordered by the Customer in a single Order, but that these Products are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the last Product from the Order.

9.2 Methods of exercising the right of withdrawal and obligations of the Customer

9.2.1 In the event of exercising the right of withdrawal, the Customer must express to the Customer Service Department of PANTHERA TIGRIS SAS his/her clear intention to withdraw within the aforementioned maximum period of 14 days. To do so, he/she may use the Standard Withdrawal Form available in the appendix to the present GTCS, or any other unambiguous statement, and send it to the following address:  PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France. The burden of proof for exercising the right of withdrawal lies with the Customer. We therefore strongly recommend that the Customer use a registered letter with acknowledgement of receipt or send it directly by email to the following address: contact. When the Customer has exercised his/her right of withdrawal by email, upon receipt of the Customer’s decision to withdraw, PANTHERA TIGRIS SAS will immediately send an acknowledgement of receipt to the Customer by email. 

9.2.2 The Customer must then, without undue delay and, at the latest, within fourteen (14) days of communicating his/her decision to withdraw: 

place the complete Products he/she wishes to return, in their original packaging and in any case in a condition allowing them to be remarketed as new;

attach, if possible, a copy of the purchase invoice or any other element enabling the Order to be identified;

then pack the Products in a suitable box to ensure their safe transport and return them to PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France. The Customer is strongly advised to return the parcel by any means that provides proof of its dispatch and gives it a definite date.

9.2.3 The Customer may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and essential characteristics of the Products.

9.3 Direct costs of returning Products

In the event of exercising the right of withdrawal, the direct costs of returning the Products shall be borne by the customer.

9.4 Effects of exercising the legal right of withdrawal

In the event of the Customer exercising his/her right of retraction, the Company PANTHERA TIGRIS SAS will reimburse the Customer for all sums paid, including any delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a more expensive method of delivery than the standard method proposed by PANTHERA TIGRIS SAS). 

Reimbursement of all sums paid will be made to the bank account debited at the time of the Order, as soon as possible and at the latest within fourteen (14) days from the date on which PANTHERA TIGRIS SAS is informed of the Customer’s decision to retract, once PANTHERA TIGRIS SAS has received all the Products to be returned.

The reimbursement of all sums paid to PANTHERA TIGRIS SAS will be deferred until PANTHERA TIGRIS SAS has recovered from the Customer all of the Products for which the right of retraction is exercised or until the Customer has provided proof of shipment of these Products, the date retained being that of the first of these facts.

ARTICLE 10: PROTECTION OF PERSONAL DATA

10.1 Personal data and purposes 

Placing an Order requires the Customer to communicate a certain amount of personal data (identity, e-mail address, delivery and billing address, data relating to means of payment, etc.).

Generally speaking, the information collected by PANTHERA TIGRIS SAS that is essential to respond to the Customer’s requests is identified by an asterisk on the collection forms. If the Customer does not complete these mandatory fields, PANTHERA TIGRIS SAS will not be able to respond to his/her requests.

The data identified as obligatory is necessary for the processing of Orders as well as for the management and follow-up of commercial relations between PANTHERA TIGRIS SAS and its Customers.

This information and data may also be used by PANTHERA TIGRIS SAS for internal statistical purposes, notably to enable PANTHERA TIGRIS SAS to improve the quality of its services and to better respond to Customer expectations.

In addition, the Customer may receive by email or SMS, from PANTHERA TIGRIS SAS, offers relating to Products or services similar to those which have already been the subject of an Order. The Customer will have the right to oppose such offers at any time and at no cost, in accordance with the terms and conditions specified in each mailing.

Without prejudice to the foregoing, the Customer is hereby informed that he may, if he so wishes, register free of charge on the telephone anti-solicitation list.

10.2 Recipients of personal data

Personal data will not be used for commercial purposes by third parties. The databases used to store customer information are not intended for resale or commercial use by third parties. 

The personal data collected is intended for the use of PANTHERA TIGRIS SAS and may be transmitted on a confidential basis to service providers acting on behalf of PANTHERA TIGRIS SAS, in particular to enable the processing of the purposes presented above.

10.3 Security of personal data 

PANTHERA TIGRIS SAS has made every effort to put in place all necessary precautions and appropriate organizational and technical measures to preserve the confidentiality and security of personal data processed and prevent it from being distorted, damaged, destroyed or accessed by unauthorized third parties.

PANTHERA TIGRIS SAS has adopted a policy of strict management of the authorizations of its personnel, giving access to Customer data only when strictly necessary. For example, data relating to bank cards is only accessible to a very limited number of people, and access to data relating to means of payment is subject to traceability measures enabling any illegitimate access to data to be detected a posteriori and attributed to the person having illegitimately accessed this data.

10.4 Retention period for personal data

PANTHERA TIGRIS SAS retains personal data only as long as necessary for the operations for which it was collected and in compliance with current regulations.

10.4.1 Data relating to bank cards

In order to take into account the need to reimburse the Customer in the event that he/she wishes to exercise the legal right of withdrawal provided for in article L.221-18 of the French Consumer Code, as recalled in article 9, credit card data is deleted once the legal right of withdrawal has expired or, if exercised, once the reimbursement has been made within the legal timeframe.

In the case of payment by bank card, the card number and its validity date will be kept for the purpose of proof in the event of any dispute concerning the transaction, in intermediate archives, for the period stipulated in article L. 133-24 of the French Monetary and Financial Code, in this case thirteen (13) months following the debit date, increased by two (2) months to take into account the possibility of using deferred debit payment cards. This data will only be used if the transaction is contested.

10.4.2. Other customer data (excluding credit cards)

Other customer data is kept for the duration of the commercial relationship. Beyond the end of the commercial relationship, the Customer’s personal data is kept for evidentiary purposes, in the form of an intermediate archive, for a period of five (5) years. 

PANTHERA TIGRIS SAS may use the Customer’s data in order to send them offers concerning Products or services similar to those which have already been the subject of an Order, for a period of three (3) years from the end of the commercial relationship.

PANTHERA TIGRIS SAS may keep the Customer’s personal data for analysis purposes or for the preparation of aggregated statistics for the duration of the commercial relationship. Beyond the commercial relationship, if PANTHERA TIGRIS SAS wishes to use this data for the purposes of analysis or the elaboration of aggregated statistics, the data will be anonymized in an irreversible manner by proceeding to the purging of all personal data, including indirectly identifying data. 

10.4.3. Data of non-customer Prospects

The data of persons who have registered on the Site without placing an Order (hereinafter referred to as “Non-Customer Prospects”) is kept for a period of three (3) years from the date of collection or from the last contact from the Non-Customer Prospect, unless the account has been deleted earlier. In any event, the data will be deleted as soon as the account is deleted.

10.5 Rights of access, rectification, deletion and opposition to processing, and right to define specific directives concerning the retention, deletion or communication of data after death

In accordance with the legal provisions in force, the Customer has the right to access, question, rectify and delete data concerning him/her held by PANTHERA TIGRIS SAS, allowing him/her, if necessary, to rectify, complete, update, lock or delete personal data concerning him/her that is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or conservation would be prohibited.

The Customer also has the right to oppose the processing of his/her personal data for legitimate reasons, as well as the right to oppose the use of such data for prospecting purposes. 

If the Customer was a minor at the time of the collection of his/her data, he/she may also request PANTHERA TIGRIS SAS to delete his/her personal data under the legal conditions. If the request complies with the legal provisions, PANTHERA TIGRIS SAS will delete the personal data in question as soon as possible. If PANTHERA TIGRIS SAS does not respond within one (1) month or in the event of non-execution of the deletion of the data concerned, the Client may refer the matter to the CNIL, which will rule on the request within three (3) weeks from the date of receipt of the complaint.

Finally, the Customer has the right to define general and specific directives concerning the conservation, deletion and communication of his/her personal data after his/her death. Customers are informed that they (i) may modify or revoke their directives at any time, and (ii) may freely designate a person to carry out their directives.

To ensure the protection of Customers, PANTHERA TIGRIS SAS will only respond to requests relating to personal data concerning them, and they will be asked to prove their identity before honouring their request by asking them to provide only the front of an identity document, preferably in black and white. In the event of exercising the right of access or rectification, data relating to identity documents will be kept for one (1) year. If you exercise your right to object, this data may be archived for three (3) years.

To exercise any of these rights, simply send a request by e-mail to the following address: hello@mymaurice.com or by post to PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France.

10.6 Cookies

A “cookie” is a piece of information deposited on the hard disk of the Customer’s computer by the Site’s server. 

PANTHERA TIGRIS SAS may install cookies on the Customer’s computer, the purpose of which is to recognize the Customer during a future visit and to personalize the Site.

Data relating to Customer browsing is not used to identify the Customer by name. They are used for statistical purposes, to identify the most and least popular pages, preferred paths, activity levels by day of the week and time of day, and the main client or server errors.

These cookies are intended to be stored on the Customer’s computer for a variable period of up to thirteen (13) months from the time they are first deposited on the Customer’s computer, and during this period may be read and used by PANTHERA TIGRIS SAS during a subsequent visit by the Customer to the Site.

Customers may refuse to accept or save cookies at any time by configuring their computer or modifying their browser settings (generally: tools or options / privacy or confidentiality). However, browsing on the Site will not be optimized: if Customers refuse or deactivate cookies, they may no longer be able (i) to access certain parts of the Site under the same conditions and using the same processes, or (ii) to use certain Site services smoothly, and/or they will have to re-enter all their personal information.

The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform Customers of the purpose of cookies of which PANTHERA TIGRIS SAS is aware and of the means available to them to make choices with regard to these cookies.

PANTHERA TIGRIS SAS is likely to include on the Site computer applications from third parties, which allow Customers to share Site content with other people or to make known to these other people their consultation or opinion concerning Site content. This is notably the case for “Share” and “Like” buttons from social networks (such as “Facebook”, “Instagram”, etc.).

The social network providing such an application button is likely to identify the Customer thanks to this button, even if the Customer has not used this button when consulting our Site. In fact, this type of application button may enable the social network concerned to track the Customer’s browsing on our Site, simply because the Customer’s account with the social network concerned was activated on his terminal (open session) during his browsing on our Site.

PANTHERA TIGRIS SAS has no control over the process used by social networks to collect information relating to the Customer’s browsing on its Site, nor over the personal data they hold. Customers are invited to consult the privacy policies of these social networks in order to learn about the purposes for which they may use the browsing information they may collect via these application buttons, particularly for advertising purposes. In particular, these protection policies should enable customers to exercise their choices with regard to these social networks, notably by configuring their user accounts for each of these networks.

ARTICLE 11 : LIABILITY 

PANTHERA TIGRIS SAS may not be held liable for any reason whatsoever in the event of non-performance or improper performance of the Contract due either to the fault of the Customer, or to the insurmountable and unforeseeable fault of a third party to the Contract, or to a case of force majeure.

PANTHERA TIGRIS SAS cannot be held responsible for the non-conformity of the Product with legislation other than French law. It is the responsibility of the Customer domiciled in a Member State other than France to check that the Product is not prohibited for sale in his/her country.

ARTICLE 12: INTELLECTUAL PROPERTY 

All elements of the Site are and remain the exclusive property of PANTHERA TIGRIS SAS or of the holders of said rights having granted a right of exploitation to PANTHERA TIGRIS SAS.

Thus, none of the contents that appear or are available on the Site may be, in whole or in part, copied, reproduced, represented, used, republished, uploaded, posted, transmitted or distributed in any manner whatsoever without the prior written consent of PANTHERA TIGRIS SAS.

Any person who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the Site, must request authorization from the company PANTHERA TIGRIS SAS. Under no circumstances will this constitute an implicit affiliation agreement.

ARTICLE 13: WARRANTIES

13.1 The Products offered on the Site are covered by legal warranties under French law.

All Products sold on the Site are covered by the legal guarantee of conformity (L217-4 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code). 

Reminder of articles L.217-4, L.217-5 and L.217-12 of the French Consumer Code, and articles 1641 and 1648, first paragraph, of the French Civil Code:

Article L.217-4 of the French Consumer Code: “The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.”

Article L.217-5 of the French Consumer Code: “The good conforms to the contract:

1° If it is fit for the purpose usually expected of similar goods and, where applicable :

– if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

– if it has the qualities that a purchaser may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.”

Article L.217-12 of the French Consumer Code: “Action resulting from a lack of conformity is barred after two years from delivery of the goods.”

Article 1641 of the French Civil Code: “The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have purchased it, or would only have paid a lesser price for it, had he been aware of them.”

Article 1648 of the Civil Code, first paragraph: “The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

13.2 Exercise of the legal warranty of conformity and consequences

The seller is obliged to deliver a Product in conformity with the Contract and is liable for any defects in conformity existing at the time of delivery. It shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter has been made its responsibility under the Contract or has been carried out under its responsibility. 

When acting under the legal warranty of conformity, the Customer :

has a period of two years from the date of delivery of the Product to take action;

may normally choose between repair or replacement of the Product, subject to the provisions of article L.217-9 of the French Consumer Code.

is exempted from proving the existence of the Product’s lack of conformity during the twenty-four (24) months following delivery of the Product.

In this case, PANTHERA TIGRIS SAS undertakes, at the Customer’s option :

either to replace the Product with an identical Product subject to available stocks,

or to refund the price of the Product if the replacement of a Product proves impossible,

refund part of the Product price if the Customer decides to keep the Product.

13.3 Exercise of the legal warranty for hidden defects in the Product as defined in article 1641 of the French Civil Code and its consequences

The Customer may decide to invoke the warranty against hidden defects in the item sold as defined in article 1641 of the French Civil Code. In this case, the Customer may choose between rescission of the sale or a reduction in the purchase price in accordance with article 1644 of the French Civil Code.

In this case, PANTHERA TIGRIS SAS undertakes, at the Customer’s option :

either to refund the full price of the returned Product,

or to refund part of the price of the Product if the Customer decides to keep the Product.

13.4 For all requests concerning legal guarantees, the Customer should contact PANTHERA TIGRIS SAS at the following e-mail address hi@french-bandit.com or by post PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France.

ARTICLE 14: DISPUTES 

14.1 In the event of a dispute, the Customer must first contact the Customer Service Department of PANTHERA TIGRIS SAS at the following e-mail address hello@mymaurice.com or by registered mail with acknowledgement of receipt. PANTHERA TIGRIS SAS will respond as soon as possible.

14.2 In any case, the Customer will always have the option of bringing the matter before a judge.

The Customer may choose to bring the matter before the courts of Le Mans (where PANTHERA TIGRIS SAS resides), the courts of the place of actual delivery of the Product or the courts of the place where the Customer resided at the time of the conclusion of the Contract or the occurrence of the harmful event.

ARTICLE 15 – PARTIAL NULLITY

In the event that one or more stipulations of the GCS are held to be null and void, or invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations of the contract will retain all their force and scope.

ARTICLE 16 – NON-WAIVER

The fact that one of the parties to the GCS has not required the application of any clause, whether permanently or temporarily, shall in no case be considered as a waiver of that party’s rights arising from the said clause.

ARTICLE 17: APPLICABLE LAW

All clauses of these GTS, all transactions and purchasing operations carried out via the Site are subject to French law.

However, the French law applicable to the Contract may not have the effect of depriving a Customer residing in another Member State of the more favourable mandatory provisions of public policy granted by its national law.

APPENDIX :

RIGHT OF WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

For the attention of PANTHERA TIGRIS SAS / MAURICE, 10 rue de l’Églantine 72000 Le Mans – France. 

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only in the case of notification of this form on paper) 

Date :

(*) Delete as appropriate

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